Thank You
Last Updated: September 2026
1. Confirmation Message
Thank you for contacting Penninite through penninite.info at penninite.info. This page confirms that your submission has been successfully transmitted to us and received by our systems. If you reached this page after completing a contact form, requesting a demonstration, subscribing to our communications, creating an account, or submitting a support inquiry, please treat this page as our acknowledgment that your request is now on record. We genuinely appreciate the time you have taken to engage with our software-as-a-service platform, and we are committed to handling your inquiry with the care and professionalism it deserves.
For your records, please retain a copy of any information you submitted to us, along with the date and time of your submission. Your message has been logged electronically and routed into our customer relationship management and support systems, where it is associated with a unique reference identifier. If you do not receive a follow-up communication within the timeframe described in Section 3 below, we encourage you to contact us directly at [email protected] or +18435550112 so that we may locate your submission and assist you promptly.
This confirmation page is provided for informational and convenience purposes only. It does not constitute an offer, acceptance, counteroffer, or the formation of any contract, and it does not create any binding obligation on the part of Penninite, its affiliates, officers, employees, agents, or service providers. No client, customer, vendor, partnership, fiduciary, agency, or employment relationship is created by your submission or by this acknowledgment. Any rights or obligations between you and Penninite arise solely from a separately executed written agreement signed by an authorized representative of Penninite, and only to the extent expressly set forth in that agreement.
While we make reasonable efforts to ensure that the submission process functions correctly, Penninite does not warrant or guarantee that any transmission, form submission, or electronic communication will be received, processed, or acted upon without error, delay, or interruption. Technical failures, filtering, network outages, and similar events beyond our reasonable control may affect delivery. If your matter is urgent, sensitive, or time-critical, please do not rely exclusively on this submission and instead contact us using the direct contact details provided below.
2. What Happens Next
The following describes the general process that your submission will typically follow. Please note that this description is illustrative only, and the actual steps, sequence, and timing may vary depending on the nature, complexity, and completeness of your request.
2.1 Review and Acknowledgment of Your Submission
Upon receipt, your submission is automatically logged and screened for completeness. A member of our team will review the information you provided to determine the nature of your inquiry and to identify the appropriate internal resource to respond. Where your submission is incomplete, ambiguous, or missing information necessary for us to respond meaningfully, we may contact you at the email address or telephone number you provided to request clarification.
2.2 Routing to the Appropriate Team
Depending on the subject matter of your inquiry, your submission may be routed to our sales, customer success, technical support, billing, security, compliance, or general administration teams. Each of these teams operates under internal service standards designed to ensure that inquiries are addressed in a timely and consistent manner. Routing is performed on a good-faith basis, and Penninite reserves the right to determine, in its sole discretion, which team or individual is best positioned to respond.
2.3 Verification and Follow-Up
For security and fraud-prevention purposes, we may take steps to verify your identity, your authority to act on behalf of any organization you reference, or the authenticity of the contact details you have supplied. Verification may include a confirmation email, a return telephone call, or a request for additional documentation. We may decline to proceed with any inquiry, at any time and without liability, where verification cannot be satisfactorily completed or where we reasonably believe the submission is fraudulent, abusive, unlawful, or in violation of our Terms of Service.
2.4 No Obligation Prior to a Signed Agreement
Notwithstanding any statement made on this page, in our marketing materials, or in preliminary communications, Penninite undertakes no obligation to provide any product, service, pricing, service level, feature commitment, integration, or delivery timeline unless and until a written agreement has been executed by an authorized representative of Penninite. Statements regarding availability, capabilities, or roadmaps are for informational purposes only and do not constitute binding representations or warranties.
2.5 Time-Sensitive or Security-Related Matters
If your inquiry concerns a suspected security vulnerability, a data protection incident, a legal notice, a subpoena, or a matter requiring immediate attention, please contact us directly at [email protected] and +18435550112 rather than relying solely on this submission form. Prompt direct notice allows us to initiate any applicable internal escalation procedures without delay.
3. Expected Response Time
Penninite aims to respond to most inquiries within one (1) to two (2) business days following receipt of a complete submission. Inquiries that require technical investigation, commercial review, security assessment, or input from multiple internal stakeholders may take longer, and you should allow up to five (5) business days for a substantive response. Our standard business hours are Monday through Friday, excluding weekends and recognized United States federal holidays, during which our offices are normally staffed.
The response times described in this section are good-faith estimates provided for planning purposes only. They do not constitute a guarantee, warranty, service level commitment, or contractual obligation of any kind, and they are not incorporated into any agreement between you and Penninite. Actual response times may vary based on submission volume, the complexity and completeness of your request, the availability of the relevant personnel, and events beyond our reasonable control.
Penninite expressly disclaims liability for any delay, failure, or interruption in responding to your submission, including but not limited to delays caused by technical malfunction, email filtering or deliverability issues, incorrect contact information supplied by you, staff absence, or force majeure events. To the maximum extent permitted by applicable law, you acknowledge and agree that any reliance on the anticipated response times stated here is at your own risk.
Time is calculated from the moment a complete submission is received by our systems, and not from the moment you begin or partially complete a form. If you submit additional information or corrections after your initial submission, the response period may restart. For urgent matters, and particularly for matters involving suspected security incidents, service outages affecting production environments, or statutory deadlines, please call +18435550112 during business hours and follow up in writing to [email protected].
4. Additional Information
Your use of penninite.info and any information you submit through it are governed by our published policies. We encourage you to review our Privacy Policy, which explains what personal information we collect, how we use and disclose it, how long we retain it, and the rights available to you. Our Cookie Policy describes the cookies, pixels, and similar tracking technologies we use, along with the choices available to you. Our Terms of Service and Terms and Conditions set out the rules governing access to and use of our website and platform.
If you are a resident of California, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right to opt out of the sale or sharing of personal information. Residents of other states with comprehensive consumer privacy laws may have comparable rights under the state privacy laws where applicable. To exercise any such right, please contact us at [email protected]. Penninite does not sell personal information in the conventional sense, and any opt-out of sale or share request submitted under the CCPA/CPRA will be honored in accordance with applicable law.
By submitting information to us, you consent to receive communications from Penninite electronically, including by email and, where you have provided a telephone number, by telephone or text message, consistent with applicable United States federal and state law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Telephone Consumer Protection Act where applicable. You may withdraw consent to marketing communications at any time by using the unsubscribe mechanism contained in our messages or by contacting us at [email protected]; however, we may still send you transactional or administrative communications relating to your account or an active engagement.
Please ensure that all information you have submitted is accurate, current, and complete, and that you are authorized to submit any information belonging to a third party or organization. You are responsible for maintaining the confidentiality of any credentials associated with your account and for any activity conducted through it. To the maximum extent permitted by applicable law, Penninite shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your submission, this acknowledgment page, or any delay in responding to it. Nothing in this page limits any liability that cannot lawfully be limited. Any dispute arising in connection with this page shall be governed by the laws of the state in which Penninite is organized, without regard to conflict-of-law principles, and shall be subject to the exclusive jurisdiction of the state and federal courts located in that state.
You may reach us using the following contact details, which are also available on our website:
- Company: Penninite
- Email: [email protected]
- Phone: +18435550112
- Mailing Address: 200 Meeting Street, Suite 350, Charleston, SC 29401
5. Return to Homepage
We appreciate your interest in Penninite and penninite.info. You are welcome to continue exploring our platform, product documentation, and resources at any time. To return to the main page, please use the link below, or use your browser's back button to continue where you left off.
Return to the penninite.info Homepage
If you have any further questions, need to update the information you submitted, or wish to withdraw your inquiry, please contact us at [email protected] or +18435550112 and we will be glad to assist you. Thank you again for choosing to connect with Penninite.